{"id":252,"date":"2015-03-12T17:16:35","date_gmt":"2015-03-12T17:16:35","guid":{"rendered":"https:\/\/sites.comminfo.rutgers.edu\/dsa-new\/?p=159"},"modified":"2015-03-12T17:16:35","modified_gmt":"2015-03-12T17:16:35","slug":"how-to-access-and-use-software-anywhere-mac-os-x","status":"publish","type":"post","link":"https:\/\/sites.comminfo.rutgers.edu\/dsa\/how-to-access-and-use-software-anywhere-mac-os-x\/","title":{"rendered":"How to Access and Use Software Anywhere (Mac OS X)"},"content":{"rendered":"

If using Software Anywhere for the first time, please read the “Installing Software Anywhere client (Mac OS X)<\/a>” document first as it has important information in it to help you get set up!<\/p>\n

    \n
  1. Go to the Software Anywhere website at http:\/\/sa.comminfo.rutgers.edu\/<\/a>.\"login\"<\/a>You should see a log in screen as shown above. \u00a0But, if you instead see a message about installing a client, please first see “Installing Software Anywhere client (Mac OS X)<\/a>” to address this issue, then come back to this step.<\/li>\n
  2. Log in with your SC&I Network Account.\n
      \n
    1. If you do not know what your SC&I Network Account is, please see “About Your SC&I Network Account<\/a>“.\"icons\"<\/a><\/li>\n<\/ol>\n<\/li>\n
    2. You should now see a screen with a number of icons on it for your applications. \u00a0To use any application, click once on the icon.<\/li>\n
    3. On many browsers this may download a file instead of opening the application. \u00a0If this happens, simple open and run the file, and the application will then open afterwards.<\/li>\n
    4. A progress bar window should appear.\u00a0\"receiver_mac1\"<\/a><\/li>\n
    5. Please be patient while the application loads! \u00a0Since the application is hosted in the cloud at SC&I it will take some time to connect and start up.<\/li>\n
    6. Use your application\n
        \n
      1. IMPORTANT: YOU CANNOT SAVE TO THE SERVER, SO MAKE SURE YOU CAN SAVE YOUR FILES TO YOUR COMPUTER AT THIS POINT BEFORE YOU START DOING WORK!<\/li>\n
      2. See “How do I open and save files using Software Anywhere? (Mac OS X)<\/a>“<\/li>\n<\/ol>\n<\/li>\n
      3. When you are finished, simply close your application.<\/li>\n<\/ol>\n

        This did not work for me… help!<\/h1>\n

        Occasionally the usual process does not go as expected for everyone–we have some steps below that may help. \u00a0You may also contact the SC&I IT Services Helpdesk for assistance at any time.<\/p>\n

          \n
        1. If you get an error message when trying to go to the site<\/span>, contact the SC&I IT Services Helpdesk<\/li>\n
        2. If you cannot log in<\/span> with your SC&I Network Account, first see “About Your SC&I Network Account”. \u00a0Reactivating it may resolve the issue.\n
            \n
          1. If reactivating does not help, contact the SC&I IT Services Helpdesk<\/li>\n<\/ol>\n<\/li>\n
          2. If you do not see a screen with icons<\/span> after logging in, contact the SC&I IT Services Helpdesk<\/li>\n
          3. If nothing happens after clicking an application icon<\/span>:\n
              \n
            1. Check to see if your browser downloaded a “launch.ica” file in your downloads folder.<\/li>\n
            2. If so, open or run this file.<\/li>\n
            3. If not, or again nothing happens, contact the SC&I IT Services Helpdesk<\/li>\n<\/ol>\n<\/li>\n
            4. If a window appears asking what you want to open a “launch.ica” <\/span>file:\n
                \n
              1. Click on the “Settings” button at the top<\/li>\n
              2. Then, under “General”, click on the “Change Client” button<\/li>\n
              3. On the right, you should see text for “Native Client”, and next to that a link for “Deploy”. \u00a0Click on the link for “Deploy”.<\/li>\n
              4. This will allow you to reinstall the client for Software Anywhere. \u00a0Please then see “Installing Software Anywhere client (Mac OS X)<\/a>“.<\/li>\n<\/ol>\n<\/li>\n
              5. If a progress bar appears and seems like it will never finish<\/span>, contact the SC&I IT Services Helpdesk<\/li>\n
              6. If you cannot print<\/span> to your printer attached to your computer:\n
                  \n
                1. First, make sure the printer is attached before using any Software Anywhere applications.<\/li>\n
                2. Next, Find the system tray icon for Citrix, and double-click it. \u00a0This would be a blue icon as shown here (), located near the clock on the bottom right part of your screen. \u00a0You may have to click the arrow to find it.<\/li>\n
                3. Then on the right of the window that appears, ensure that “USB Access” is set to “Full Access”.<\/li>\n
                4. Close all Software Anywhere applications you have open, and then reopen it and see if you can print.<\/li>\n
                5. If you still cannot find your printer, contact the SC&I IT Services Helpdesk<\/li>\n<\/ol>\n<\/li>\n
                6. If you cannot find your folders or files<\/span> on your computer from a Software Anywhere application:\n
                    \n
                  1. Please see “How do I open and save files using Software Anywhere? (Mac OS X)<\/a>“<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

                    If using Software Anywhere for the first time, please read the “Installing Software Anywhere client (Mac OS X)” document first as it has important information in it to help you […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[5],"tags":[8,9],"class_list":["post-252","post","type-post","status-publish","format-standard","hentry","category-software-anywhere","tag-instructor","tag-student"],"_links":{"self":[{"href":"https:\/\/sites.comminfo.rutgers.edu\/dsa\/wp-json\/wp\/v2\/posts\/252","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.comminfo.rutgers.edu\/dsa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.comminfo.rutgers.edu\/dsa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.comminfo.rutgers.edu\/dsa\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.comminfo.rutgers.edu\/dsa\/wp-json\/wp\/v2\/comments?post=252"}],"version-history":[{"count":0,"href":"https:\/\/sites.comminfo.rutgers.edu\/dsa\/wp-json\/wp\/v2\/posts\/252\/revisions"}],"wp:attachment":[{"href":"https:\/\/sites.comminfo.rutgers.edu\/dsa\/wp-json\/wp\/v2\/media?parent=252"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.comminfo.rutgers.edu\/dsa\/wp-json\/wp\/v2\/categories?post=252"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.comminfo.rutgers.edu\/dsa\/wp-json\/wp\/v2\/tags?post=252"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}